GambleZen Cookie Policy

At GambleZen, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at gamblezen.com, what types of cookies we deploy, and how you can manage your preferences. By continuing to browse our platform, you consent to our use of cookies as described below. We encourage you to read this document carefully alongside our Privacy Policy to understand how we handle your personal data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile — when you visit a website. Here at GambleZen, we use cookies to help our platform function correctly, improve your browsing experience, and gather analytical data that allows us to enhance our services over time. Cookies cannot run programs or transmit viruses; they are simply lightweight files that help us recognize you and remember your preferences.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Why We Use Cookies

Our GambleZen platform uses cookies for a number of important purposes. Primarily, we rely on them to ensure that our website operates as intended — from your GambleZen login session remaining active to your language and currency preferences being saved between visits. We also use cookies to understand how visitors interact with our site so that we can improve the overall experience for everyone.

• To keep you logged into your account securely during your session
• To remember your site preferences, such as language and currency settings
• To measure traffic and analyse how pages are used across our platform
• To deliver relevant promotional content, including information about our GambleZen casino bonus offers
• To prevent fraud and protect both your account and our systems
• To support the performance of our mobile application and mobile browser experience
• To comply with legal and regulatory obligations under our Curaçao Gaming Authority licence (Licence No OGL/2024/112/0974)

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function and cannot be disabled. We use them to enable core features such as account authentication, session management, and fraud prevention. Without these cookies, services you have requested — including accessing your GambleZen casino login and managing your account — cannot be provided. These cookies do not store any personally identifiable information beyond what is required to maintain your session.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our website — for instance, which pages are visited most often and whether users encounter error messages. At GambleZen, this data helps us continually refine and improve our platform. All information collected by these cookies is aggregated and anonymous. We may work with third-party analytics providers who set cookies on our behalf under strict data processing agreements.

Functional Cookies

Functional cookies allow our GambleZen website to remember choices you make — such as your preferred language, currency (EUR, CAD, AUD, NZD, PLN, BRL, or NOK), or whether you have previously acknowledged certain notifications. These cookies provide a more personalised experience. While they are not strictly necessary, disabling them may affect how smoothly our platform operates for you.

Marketing and Targeting Cookies

We and our trusted advertising partners may place marketing cookies on your device to deliver content and promotional messaging that is relevant to your interests. This includes information about our welcome offers, ongoing promotions, and other GambleZen casino incentives. These cookies track your activity across websites to build a profile of your interests. You can opt out of marketing cookies at any time through our cookie preference centre or your browser settings.

Third-Party Cookies

Some cookies on our platform are set by third-party service providers. Here at GambleZen, we work with partners including payment processors, analytics providers, and game software suppliers such as Microgaming, NetEnt, Evolution Gaming, and Betsoft. These providers may set their own cookies subject to their individual privacy policies. We do not control third-party cookies and recommend reviewing the relevant third-party policies for further information.

How Long Do Cookies Last?

Cookies can be either "session cookies" or "persistent cookies." Our GambleZen session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period — or until you delete them manually — and help us recognise you on return visits. The duration of each persistent cookie varies depending on its purpose; analytics cookies typically expire after 13 months, while preference cookies may last up to 24 months.

Managing Your Cookie Preferences

We respect your right to control how cookies are used when you visit our platform. At GambleZen, you can manage or withdraw your consent to non-essential cookies at any time using the following methods:

• Cookie Preference Centre: Use our on-site tool to enable or disable specific categories of cookies at any time.
• Browser Settings: Most browsers allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect site functionality.
• Third-Party Opt-Out Tools: For advertising cookies, you may use opt-out tools provided by industry bodies such as the Digital Advertising Alliance or the Network Advertising Initiative.

Please be aware that if you choose to block all cookies, some features of our platform — including your ability to gamble zen login and maintain your session — may not work correctly. We recommend allowing at least strictly necessary cookies for the best experience.

Cookies and Your Personal Data

Some cookies we use may be considered personal data under applicable data protection legislation. Our GambleZen platform is operated by Fortuna Games N.V. (Seru Loraweg 17 C, Willemstad, Curaçao; registration No. 162413), with Deltaprime Limited acting as our EEA billing agent and representative (Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus; reg. No HE 444864). Where cookies constitute personal data, we process them in accordance with our Privacy Policy and applicable regulations.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a prominent notice on our website. We encourage you to revisit this page periodically to stay informed. Your continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies at GambleZen, or wish to exercise any rights in relation to your data, please do not hesitate to get in touch. Our support team is available 24/7 via live chat at gamblezen.com, by email at support@gamblezen.com, or by phone at +357 25 654149. For data and KYC-related enquiries specifically, you may contact us at kyc@gamblezen.com. We are here to help and will respond to your enquiry as promptly as possible.