GambleZen Terms and Conditions

Welcome to GambleZen. These Terms and Conditions govern your access to and use of our website at gamblezen.com, including all services, games, promotions, and features we provide. By registering an account, accessing our platform, or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We strongly encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, you must not use the GambleZen platform.

Our services are operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao (registration number 162413). Our billing agent and EEA Representative is Deltaprime Limited, located at Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus (registration number HE 444864). We hold a valid licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/112/0974, licensed since 24 June 2025 under the National Ordinance on Offshore Games of Hazard.

1. Eligibility and Account Registration

To use GambleZen services, you must meet the following eligibility requirements. We reserve the right to verify your details at any time and to suspend or close accounts where eligibility cannot be confirmed.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a jurisdiction where online gambling is legally permitted.
• You must not be on any self-exclusion list or otherwise prohibited from gambling.
• You must provide accurate, complete, and truthful registration information.
• You may only hold one account on our platform at any time. Duplicate accounts will be closed.

When you register at GambleZen Casino, you agree to keep your login credentials confidential. We are not responsible for any losses resulting from unauthorised access to your account if you have failed to protect your password. Please contact us immediately at support@gamblezen.com if you suspect any unauthorised activity.

2. Know Your Customer (KYC) and Verification

We are required by law and our licensing obligations to verify the identity of all players. At GambleZen, we may request identity documents, proof of address, and payment verification at any stage — including before processing withdrawals or activating bonuses. Verification typically takes between 3 and 14 days from the date we notify you. Failure to provide the required documentation may result in account suspension or the forfeiture of pending withdrawals.

All KYC and finance-related queries should be directed to our dedicated team at kyc@gamblezen.com. We handle all submitted documents with strict confidentiality in accordance with applicable data protection legislation.

3. Deposits, Withdrawals, and Payment Methods

3.1 Accepted Payment Methods

We support a range of secure payment options at GambleZen Casino. These include Visa, Mastercard, Skrill, Neteller, Paysafecard, Interac, MiFinity, Jeton Wallet, JCB, and Discover. We process transactions in multiple currencies including EUR, CAD, AUD, NZD, PLN, BRL, and NOK. Currency equivalents may vary by payment method.

3.2 Withdrawal Limits and Processing Times

The following withdrawal limits apply to all accounts at GambleZen:

• Maximum €2,000 per 24-hour period
• Maximum €5,000 per 7-day period
• Maximum €20,000 per 30-day period
• Winnings exceeding €20,000 will be paid in monthly instalments of up to €20,000 each
• Progressive jackpot winnings are paid out in full

We process all withdrawal requests within 2 banking days. Processing times may be longer depending on your chosen method, public holidays, or ongoing verification checks. In refund cases, we aim to process payments within 48 hours. VIP account holders may benefit from adjusted withdrawal limits as part of our loyalty programme.

4. Bonuses, Promotions, and Wagering Requirements

At GambleZen, we offer a generous Welcome Bonus Pack of 500% up to €3,625 plus 350 free spins spread across your first four deposits. We also provide a Highroller option of 200% up to €1,500 plus 100 free spins, and a standard first-deposit bonus of 200% up to €500 plus 100 free spins. All casino bonuses are subject to a 30x wagering requirement; sports bonuses carry a 15x wagering requirement.

Our ongoing promotions at GambleZen Casino include:

• Weekly 30% cashback for eligible players
• Wednesday Reload — percentage match up to €500 plus 50 free spins
• Weekend Reload — 50% up to €500 plus 50 free spins or 50 free spins on Fruit Party
• Pragmatic Play Tournaments with prize pools up to €30,000
• Daily Bonus Map and Daily Missions
• Wheel of Fortune and Bonus Shop

We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses may not be combined unless explicitly stated. Attempting to abuse our bonus system — including the use of multiple accounts to claim promotions — will result in account termination and forfeiture of funds. Any GambleZen promo code or bonus code must be entered at the time of deposit to be valid; retroactive applications will not be accepted.

5. Games and Software

Our GambleZen platform hosts over 12,000 online games, including slots, live casino, table games, jackpot titles, video poker, and a full sportsbook. We work with leading software providers including Microgaming, NetEnt, Evolution Gaming, Betsoft, and Pragmatic Play, among others. Live casino games are powered exclusively by Evolution Gaming. All game outcomes are determined by certified Random Number Generator (RNG) technology, ensuring fair and unpredictable results.

We do not guarantee uninterrupted access to all games at all times. Certain titles may be unavailable due to technical maintenance, provider restrictions, or regulatory requirements in specific jurisdictions. We are not liable for any losses incurred as a result of game interruptions or technical errors, provided we take reasonable steps to resolve such issues promptly.

6. Responsible Gaming

We at GambleZen are fully committed to promoting safe and responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, session time limits, reality checks, self-exclusion options, and cooling-off periods. We encourage all players to gamble within their means and for entertainment purposes only.

If you believe you may have a gambling problem, we urge you to use our self-exclusion tools or contact our support team immediately. We also recommend seeking assistance from independent organisations such as GamCare, Gambling Therapy, or Gamblers Anonymous. Our team at support@gamblezen.com is available 24/7 to assist you with responsible gaming requests.

7. Prohibited Activities

When using our services, you agree not to engage in any of the following activities:

• Using fraudulent, stolen, or unauthorised payment methods
• Creating multiple accounts to exploit bonuses or promotions
• Using automated software, bots, or scripts to interact with our platform
• Engaging in money laundering, collusion, or any form of cheating
• Providing false identity information during registration or KYC verification
• Attempting to exploit technical errors or software bugs for financial gain

We reserve the right to immediately suspend or permanently close any account found to be in breach of these rules. In such cases, we may withhold any funds pending investigation and, where appropriate, report the matter to relevant authorities.

8. Limitation of Liability

To the fullest extent permitted by applicable law, we exclude all liability for indirect, consequential, or incidental losses arising from your use of our platform. Our total liability to you in connection with any single event shall not exceed the amount of funds held in your account at the time of the relevant incident. We do not accept liability for losses caused by circumstances beyond our reasonable control, including but not limited to internet outages, third-party service failures, or force majeure events.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Curaçao. In the event of a dispute, we encourage you to contact our support team in the first instance at support@gamblezen.com or by phone at +357 25 654149. We will make every effort to resolve complaints fairly and promptly. If we are unable to reach a resolution, the matter may be referred to the Curaçao Gaming Authority for independent adjudication.

10. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of the GambleZen Casino platform following any such notification constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

For all enquiries related to these terms, please contact our support team at support@gamblezen.com. Our live chat is available 24/7, and we are always here to help clarify any questions you may have about your rights and obligations when using our services.