GambleZen Casino Privacy Policy

At GambleZen Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit gamblezen.com, use our mobile application, or interact with any of our services. We encourage you to read this document carefully before using our platform. By accessing GambleZen Casino and registering an account, you acknowledge that you have read and understood how we handle your personal information.

1. Who We Are

At GambleZen, we operate under the legal entity Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao (Registration No. 162413). Our platform holds a licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/112/0974. Our EEA billing representative and data contact is Deltaprime Limited, located at Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus (Registration No. HE 444864).

We act as the data controller for all personal information collected through our website, mobile application, and related services. If you have any questions regarding how we process your data, you may reach our support team at support@gamblezen.com or our KYC and Finance Department at kyc@gamblezen.com.

2. Information We Collect

Here at GambleZen, we collect a variety of personal data to provide you with a safe, personalised, and legally compliant gaming experience. The categories of information we may collect include:

• Identity data: your full name, date of birth, username, and government-issued identification documents
• Contact data: email address, phone number, and country of residence
• Financial data: payment method details, transaction history, and withdrawal records
• Technical data: IP address, browser type, device identifiers, and operating system
• Usage data: gameplay history, session duration, pages visited, and feature interactions
• KYC and compliance data: documents submitted for identity verification and anti-money laundering checks
• Communications data: records of your correspondence with our support team via live chat, email, or phone

3. How We Use Your Information

We at GambleZen use your personal data for a range of legitimate purposes connected to operating our casino platform and fulfilling our legal obligations. Specifically, we use your information to:

• Create and manage your casino account
• Process deposits and withdrawals through our accepted payment methods, including Visa, Mastercard, Skrill, Neteller, MiFinity, Interac, Paysafecard, Jeton Wallet, JCB, and Discover
• Verify your identity and age in compliance with our KYC requirements
• Detect and prevent fraud, money laundering, and problem gambling behaviour
• Provide our responsible gambling tools and enforce player protection measures
• Deliver personalised bonuses and promotions relevant to your account status
• Respond to your enquiries through our 24/7 live chat, email, or phone support (+357 25 654149)
• Improve our website, mobile application, and the overall gaming experience
• Comply with applicable regulations, including our Curaçao Gaming Authority licence conditions

4. Legal Basis for Processing

Our GambleZen platform processes your personal data on the following legal grounds:

• Contractual necessity: processing required to deliver the services you have registered for
• Legal obligation: compliance with anti-money laundering, responsible gambling, and gaming regulatory requirements
• Legitimate interests: fraud prevention, platform security, and service improvement
• Consent: for marketing communications and optional cookies, where you have given explicit permission

5. Cookies and Tracking Technologies

At GambleZen Casino, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We employ the following types of cookies:

• Essential cookies: required for core site functionality such as account login and session management
• Analytics cookies: used to understand how visitors interact with our platform
• Preference cookies: used to remember your chosen language, currency, and other settings
• Marketing cookies: used to deliver relevant promotional content where you have consented

You may manage or withdraw your cookie consent at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our casino platform.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, at GambleZen, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: to facilitate secure financial transactions on your account
• Identity verification providers: to complete KYC and compliance checks required by our licence
• Game software providers: including Microgaming, NetEnt, Evolution Gaming, Betsoft, and Pragmatic Play, to deliver gaming content
• Regulatory and law enforcement authorities: where required by applicable law or our gaming licence obligations
• IT and platform service providers: who support the operation of our website and mobile application

All third-party partners we engage with are contractually obligated to handle your data securely and in accordance with applicable data protection legislation.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our regulatory and legal obligations. Typically, we retain financial and identity records for a minimum of five years following account closure, in accordance with anti-money laundering regulations. When data is no longer required, our GambleZen team securely deletes or anonymises it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of data processing
• The right to data portability, where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@gamblezen.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We at GambleZen Casino take the security of your personal data seriously. We implement industry-standard technical and organisational measures, including SSL encryption, secure servers, and access controls, to protect your information from unauthorised access, disclosure, or loss. While we strive to maintain the highest standards of data security, no method of transmission over the internet can be guaranteed to be entirely secure.

10. Responsible Gambling and Data Use

Our GambleZen platform uses certain personal and behavioural data to support responsible gambling practices. This includes monitoring gameplay patterns to identify signs of problem gambling and applying self-exclusion or deposit limit requests. We are committed to player protection and comply with the requirements of the Curaçao Gaming Authority in this regard.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legislation. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of GambleZen Casino following any such update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• General support: support@gamblezen.com
• KYC and Finance: kyc@gamblezen.com
• Phone: +357 25 654149
• Live Chat: available 24/7 on our website
• Registered address: Fortuna Games N.V., Seru Loraweg 17 C, Willemstad, Curaçao
• EEA Representative: Deltaprime Limited, Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus

We are here to help and will do our best to address any privacy-related concerns promptly and transparently. At GambleZen Casino, your trust is fundamental to everything we do.